The people behind the phone
Who picks up, who walks the yard, who runs the saw and who chases the permit when you deal with Concord Tree Co..
Whoever picks up
The line is answered at every hour. An automated assistant notes your name, a number to reach you and what's going on with the tree, then a person rings you back. If the tree is on a structure, that call comes within minutes; otherwise, inside the hour.
The person who prices the job
The estimator walks your property and reads the tree: which way it leans, where it's decaying, what the roots are doing, what it would land on. Then they write the price. Ask them whether the tree truly has to come down and you'll get an honest answer.
The one running the crew
On the day, the crew lead is in charge of the removal or the trim: climbing or bucket work, rigging, keeping the drop zone clear, chipping and the cleanup. Before the truck pulls out, they walk the yard with you.
The desk
Someone in the office checks whether your job needs a permit, books a crane for the jobs that need one, and makes sure the certificate of insurance is current so you can look at it before anyone leaves the ground.
Local operator, independent crews
Concord Tree Co. is run locally from Concord, NC. The climbing, cutting and hauling is done by independent, insured tree crews based in the area, not by whoever operates this website, and you'll be told which crew is coming before a date is set. The referral marketing disclosure lays out that arrangement in plain terms, and the about page explains how we decide who to work with.
Prefer a human on the line?
At any point, ask for a callback. The person who phones you will be a human being rather than a recording. Dial (980) 499-5298, or email us at hello@concordtreeco.com.